Privacy Policy

    Last Updated: 27th May 2025

    MaltaXplore (operated by A4 Malta Limited, Company Registration Number: C 103683, Registered Office: A4, Triq San Giljan, San Gwann, Malta) is committed to protecting your privacy in accordance with EU General Data Protection Regulation (GDPR).

    1. Data Controller

    A4 Malta Limited is the data controller responsible for processing your personal data collected through MaltaXplore.

    2. Data We Collect

    We collect and process the following personal data:

    • Full name and contact details (email, phone number, address)
    • Booking details (services booked, dates, participants)
    • Payment information (processed securely via third-party processors)
    • Account credentials (for registered users)
    • Communication records (emails, chats, inquiries)
    • Website usage data (IP address, browser info, analytics data)

    3. Purpose of Processing

    Your data is processed for the following purposes:

    • Processing and managing bookings
    • Communicating with you regarding your reservations
    • Providing customer support
    • Complying with legal obligations
    • Marketing communications (only if consent is provided)
    • Improving our services and platform functionality

    4. Legal Basis for Processing

    We process your personal data based on:

    • Performance of contract (fulfilling bookings)
    • Legal obligations (tax, accounting, and regulatory compliance)
    • Legitimate interests (service improvement, fraud prevention)
    • Consent (for marketing communications where applicable)

    5. Data Sharing

    Your data may be shared with:

    • Tour and service suppliers for fulfillment of your bookings
    • Payment processors
    • IT service providers (hosting, CRM, support tools)
    • Legal or regulatory authorities, where legally required

    6. International Transfers

    If personal data is transferred outside the European Economic Area (EEA), appropriate safeguards will be in place to ensure GDPR-compliant protection of your data.

    7. Data Retention

    We retain your data only as long as necessary for the purposes outlined in this policy, or as required by applicable law.

    8. Your Rights

    Under GDPR, you have the right to:

    • Access your personal data
    • Request correction or deletion
    • Restrict or object to processing
    • Withdraw consent where processing is based on consent
    • Data portability
    • Lodge a complaint with your local Data Protection Authority

    9. Security Measures

    We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, disclosure, or misuse.

    10. Contact Information

    For any privacy-related inquiries, please contact:

    A4 Malta Limited

    Email: info@maltaxplore.com

    Registered Office: A4, Triq San Giljan, San Gwann, Malta

    11. Policy Updates

    We may update this Privacy Policy from time to time. Updates will be posted on this page.